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3D ShowcaseMultiple Floorsproblem

Changing Floors by MP387

Rik private msg quote post Address this user
My last uploads have always the same problem. The first uploads come back fine, but needs some fine tuning for the windows for the dollhouse. After the re-uploads I get showcases back in which MP changes the floors by it self which looks rediculous. My last one even had a half 4th floor and the 3th floor consist of the 3th floor plus the other half of the fourth floor. It really looked stupid. Every time I do a re upload, I get something else back. It is never consistent. I can't rely one my changes I make, it feels like gambling, hoping for the best, which is not professional. Any one else who experienced this problem, and what to do.

Thanks Rik
Post 1 IP   flag post
JohnBecker private msg quote post Address this user
That's an internal Matterport issue, Rik. Nothing we can do about it. They are aware of the problem and are working on it.
Post 2 IP   flag post
Rik private msg quote post Address this user
Hope they solve this pretty soon, cause the dollhouse is the only difference with Toursler. And me and my clients love the dollhouse if it is right.
Post 3 IP   flag post
NoRC private msg quote post Address this user
Has there been any progress on this?

I ask as we have the same issue, level 1 & 2 are mixed together along with the ground floor. No matter how we group the scans in the app the process is the same.





You can see it and the other oddities in this URL.

https://my.matterport.com/show/?m=wi5JDNsiTH8
Post 4 IP   flag post
49403 4 4
destitute