Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 713 Unique Visitors
9,032 WGAN Members in 148 Countries
Last 30 Days: 38,564 Page Views | 18,538 Unique Visitors | 37 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
AdvicebugCapture AppProblemsScanning

Scan points accessible on other floors.3762

George_WALKINTOUR private msg quote post Address this user
Anyone else here been having issues with their Matterport? We have it where you can see and access the points from a different floor. If you check out this image, you can see 3 tiny versions of the scan points on the black chair.

Is this a bug? The firmware was recently updated on the camera too.
Post 1 IP   flag post
GarySnyder private msg quote post Address this user
Hi Walkintour

This is a typical problem with the camera as it's seeing IR from the sun shining on the floor surface and creates holes where you can see the SP from the floor below. This can also happen if the bright sunlight is shining on a well you can see the SP through the wall.

The best way to solve this is to make a duplicate of the model and then delete the offending SP that has the sun shinning on it. This may take several attempts to solve the problem and in each case you need to make a duplicate of the original model.In all case never delete any SP from your original model always delicate the model.

I hope the above is helpful, please let us know if you workout the problem.
Post 2 IP   flag post
justinv private msg quote post Address this user
@aznparkranger

Can you post a link so we can experience it and maybe help you out a little more? I agree with @GarySynder that it is probably the sun. Was the windows/mirrors marked correctly? Have you tried trimming it? Of course, make a copy before you change it too much.
Post 3 IP   flag post
101436 3 3
This topic is archived. Start new topic?