Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 713 Unique Visitors
9,032 WGAN Members in 148 Countries
Last 30 Days: 38,564 Page Views | 18,538 Unique Visitors | 37 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
3D ShowcaseAdviceInternationalMultiple FloorsNewbies

MatterTags Showing Up in the Wrong Places3282

Lugano, Switzerland
lucadeal private msg quote post Address this user
Hi there!

This is my first thread in this forum, I'm not sure if I'm doing it right...

I've just finished my biggest 3D showcase (around 280 scans) of a "particular" Hotel here in Italy, and by the way it looks like their clients are having a lot o fun over there!..

I've added some MatterTags with links to book rooms BUT the problem is: when I look at it with the "Floor Plan" view, those MatterTags for some reason are all around the 3rd floor, and nothing on the 1st and 2nd floor when they are supposed to be...

What am I doing wrong? Have I simply pushed the system a little too far?

The url is: https://my.matterport.com/show/?m=JaRNdm94cFe



Thanks a lot for your help! Ciao from Italy

Luca
Post 1 IP   flag post
PieroBortolot private msg quote post Address this user
Ciao Luca,
io i tags li vedo bene da ogni piano. Non c'è nessun problema
Benvenuto a bordo
Post 2 IP   flag post
jfantin private msg quote post Address this user
Hi Luca

The tags are OK. What happens is that they are at almost exactly the same x,y location, so when you see them from above they appear to be in the last floor.

Perhaps you should try to move them just a little, so you can see all of them in the floor plan view.

Other than that, let me congratulate you for this project!
Post 3 IP   flag post
Lugano, Switzerland
lucadeal private msg quote post Address this user
Thanks @PieroBortolot and @jfantin for your feedback!

My point is though, why if I display the 1st or 2nd floor from the top (floor plan view) those mattertags disappear? I'm still confused...

Anyway, thanks so much for your help!
Post 4 IP   flag post
jfantin private msg quote post Address this user
I see what you mean. Honestly I have no idea.

What I noticed is that the tags't text interfere with the blue dot in some floors when you use the floor plan view, which is not good because you cannot click on them. Although I don´t know if the users will go to the floor plan to make their bookings...

Taking a closer look at the model now I realize what you meant by "particular" ha ha ha.

Did they pay you in Euros or did you receive "free pases"?
Post 5 IP   flag post
Lugano, Switzerland
lucadeal private msg quote post Address this user

Thanks, you're probably right, nobody would book a room from that floor plan...
Post 6 IP   flag post
fts7185 private msg quote post Address this user
Send in an inquiry to matterport service and make sure they are aware. They should fix the issue so it doesn't show tags on other floors. Let us know how it works out.
Post 7 IP   flag post
Lugano, Switzerland
lucadeal private msg quote post Address this user
Hi guys, just got an email from MP support saying:

Hi Luca,

Thanks for reaching out with your concern and I'm very sorry for the delay in our reply. This is a recent bug we've run into and are working on getting it resolved. Once corrected, all your tags should fall into their correct floor automatically. Unfortunately, there's no way for me to know exactly when the bug will be fixed.

Best regards,

Thought to share with the community!

Ciao!
Post 8 IP   flag post
101429 8 8
This topic is archived. Start new topic?