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AdvicebugCaptureMultiple Floors

problem with uploading missing ONE FLOOR304

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Member
3dvirtueletour private msg quote post Address this user
Hello,

I have a problem with uploading matter port. I have 3 floors
main floor floor 1 and 2. But the system picks floor 1 not. Does anyone know how to fix this. The scan rings floor 1 and 2 also standing by each other and then go so to the top floor. Have on my I-pad 3 floors standing. but with the load he takes over just 2 floors main floor and 3th and 2nd floor can not find ... strange.

https://my.matterport.com/show/?m=KauHTpt1QNm

I hope tha sombody knows what i must do... i am trying for 5 days but nothing works....
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Forum
Founder
DanSmigrod private msg quote post Address this user
@3dvirtueletour can you upload screen grabs of your mini-maps from your iPad of each floor?

They may contain the clues to solving the puzzle.

Dan
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3rd Party
Service
GarySnyder private msg quote post Address this user
@3dvirtueletour it would appear that Showcase (SC) has combined some of your ground floor scan locations (the circles) with your first floor so the SC is confused. I would suggest removing the scan locations that are confusing SC and see if that solves your problem. These scan locations appear to be near the big carpeted open lounge area.

Please let us know how you make out.

Gary
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