Matterport 3D Tour Pros  |  Google Street View Pros  |  Real Estate Agents  |  3rd Party Service Providers
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
View Map Full Screen
Last 30 Days: 101,236 Page Views | 11,449 Visitors | 84 New Members
WGAN Knowledge Base | Total Posts: 48,191  |  Total Topics: 6,758
3,970 WGAN Members in 110 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Live at 5
Panoskin to Google Street View Demo and Discuss
for Newbies with Wojciech and Tom with Panoskin
WGAN-TV: #GSV18
Live Event Coverage
Wednesday and Thursday
30-31 May 2018
Join Virtual Studio Audience WGAN-TV Program Schedule | Need Help? | All Videos
Help WantedNewbieproblem

Black 3D Model Issue2945

unewe private msg quote post Address this user
My cliente is having issues trying to explore the 3D model. It appears completely black. I have not been able to reproduce the problem on my computer. He is using the last Firefox version and said that the first time he explored the model, everything was fine. Could you help me? Thank you a lot.

Post 1 IP   flag post
Premium
Member
GlennTremain private msg quote post Address this user
looks like their video card is failing. Send the url you sent them and have us test it too using firefox.
Post 2 IP   flag post
unewe private msg quote post Address this user
I cannot share the url, they want to keep it "private" and just show it to their clients.
Thank you for the information
Post 3 IP   flag post
Premium
Member
GlennTremain private msg quote post Address this user
send them other scans to see if the same thing happens. @metroplex360 is a genius with technical stuff maybe he has an answer without having access to the url
Post 4 IP   flag post
unewe private msg quote post Address this user
I have sent them other model and I'll tell you what happens with it.
Post 5 IP   flag post
Viewing private msg quote post Address this user
@unewe Have you changed the settings from private to public yet? It's on the right of the respective model in my.matterport backend.
Post 6 IP   flag post
unewe private msg quote post Address this user
@Baxter Yes, the model is set as public. I meant that my client don't want to share the link neither link the model on a website. Thanks!
Post 7 IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
@unewe in my experience this can happen when the Internet is slow
Post 8 IP   flag post
48733 8 8
destitute