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Mattertags not showing on certain devices.2897

Basic Scannen private msg quote post Address this user
Hello,
I just created a 3D Showcase for a Gym and I set some mattertags. Now I´m having trouble with them shwoing. When I open the 3D Showcase on my PC, I can see them and interact with them. On the other hand, when my client opened the 3D Showcase on his computer, he is not able to see the Mattertags.

Now I opened it on my tablet from the Matterport App and I can see the mattertags but when I open it in safari I can´t see them. Same thing happens on my Smartphone.

This is the link for the 3D Showcase
https://my.matterport.com/show/?m=6VCYiqP9MwU

Please let me know if you have any solution.
Thanks
Post 1 • IP   flag post
Standard VisualKusuma private msg quote post Address this user
This is such an embarrassing experience, I just got a complain from my client regarding mattertags won't show up on their model anymore.
Post 2 • IP   flag post
Standard AAS private msg quote post Address this user
Can someone explain mattertags to me. What are they for.
Post 3 • IP   flag post
Basic JC3DCX private msg quote post Address this user
Mattertags are tags that can be fixed to objects inside a model and used to describe objects and features. For instance you will attach a mattertag to a granite counter top and then put in the description field that is a granite top so when a person browse the model and hover his mouse cursor over it it will show the description in a small pop up box.
Post 4 • IP   flag post
Basic frstbubble private msg quote post Address this user
I've seen this in the Matterport Forum and I don't think there is a solution yet.
Post 5 • IP   flag post
Basic Scannen private msg quote post Address this user
I found a solution.
After trying various things as disabling VR showcase, erasing mattertags, contacting matterport for support (non given), I did the last thing missing, "Duplicating Model and process it again".

After duplicating it and reprocess the model I got the mattertags to work. I still don´t know what happened before but this was the solution to this issue.

The only thing I see now is that my highlight reel includes every mattertag point instead of only the snapshots I created. If anyone knows how to change this please let me know.

I hope this works for anyone of you that has had the same issue.

This is the link to the 3D Showcase.





Best.
Post 6 • IP   flag post
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