Matterport 3D Tour Pros  |  Google Street View Pros  |  Real Estate Agents  |  3rd Party Service Providers
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
View Map Full Screen
Last 30 Days: 104,528 Page Views | 11,608 Visitors | 87 New Members
WGAN Knowledge Base | Total Posts: 48,163  |  Total Topics: 6,754
3,966 WGAN Members in 110 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Live at 5
GEO Business 2018 Highlights with UK-Based
WGAN Member @leonvanzweel
WGAN-TV: Coming Up
Live Event Coverage
Wednesday and Thursday
30-31 May 2018
Join Virtual Studio Audience WGAN-TV Program Schedule | Need Help? | All Videos
3D Showcase

Can Matterport reinstate a deleted model?2890

3dshowcaseuk private msg quote post Address this user
As some of yopu may have seen I did a huge model of a Spa, I finished it last night complete with mattertegs etc etc and it was good to go,

As the job progressed I re uploaded the job about three times and this morning I was deleting the old jobs off and was careful not to delete the final cut.


Can anyone tell me if Matterport can reinstate a completed model or do I have to start again??

I have left a message on matterport support answer machine with the completed model address, do they have a backup?

Post 1 IP   flag post
RobinLycka private msg quote post Address this user
I don´t know for certain, but I´m pretty sure they will ask you to re-upload it from your iPad and reprocess it unfortunately. I haven´t heard of many people having luck asking them for questions of this nature.

They don´t like dealing with files manually, which is understandable.

Try calling the UK guys at Virtual Walkthrough and ask them for support, explain the situation and significance of the client and model and see if there is anything they can do.
Post 2 IP   flag post
kjoman private msg quote post Address this user
The same thing just happened to me. After doing the highlight reel over the weekend (even got the link and shared it), I went back to tweak and it's gone as well. So I have re uploaded to start over. But mine is a smidgen the size of 3dshowcaseuk.
Post 3 IP   flag post
HawaiiTour private msg quote post Address this user
yes, Dan had a similar problem. I am sure he will chime in soon.
Post 4 IP   flag post
franmts private msg quote post Address this user
I didn't have a problem ith models disappearing "for no reason", but I have already deleted one model accidentaly and got Matterport to restore it for me. You'll hopelly get it back as it was. Let us know how this end up.
Post 5 IP   flag post
48705 5 5