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DouglasMeyers private msg quote post Address this user
I am having trouble figuring out how to hide spins after the tour is done in the work shop. I hit hide and it does NOT stick or allow me to re-publish...

Any help out there ???
Thanks Douglas
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RobinLycka private msg quote post Address this user
1: Make sure you´re logged in to the Matterport account with an admin user.

2: Try another browser.

3: Try clearing the cache in the browser.

4: Turn your computer off and on again.

Sorry about some of these suggestions, might seem obvious to try, but hard to know if you´ve already done so.
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DouglasMeyers private msg quote post Address this user
I am still not understanding what to do to hide them.

Can you tell me as if it was my first time ...and it is???
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RobinLycka private msg quote post Address this user
https://support.matterport.com/hc/en-us/articles/208921057-What-is-Matterport-Cloud-Workshop-and-Showcase-

https://support.matterport.com/hc/en-us/articles/209012367-4-Hide-unneeded-scans-in-Workshop
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DouglasMeyers private msg quote post Address this user
So none of this is working...
When I go to hide it, it turns grey but does NOT allow me to publish so none of the hide seem to work.
I guess I'll just re-upload it without the spins ...

thanks All..
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RobinLycka private msg quote post Address this user
contact support at Matterport to see if it´s a known issue with any particular browser or configuration.
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33045 6 6
destitute