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Matterport Gear and Accessories (and Related)
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DouglasMeyers private msg quote post Address this user
So I had a failed upload and now it's been over 6hrs still re-uploading ???
165 spins... my 223 spins did not take this long ???
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ArchimedStudio private msg quote post Address this user
are you talking about uploading (data going out of the Ipad) or computing/converting (waiting for Matterport to send back the link).
If it's stuck on the uploading part, I would try to restart the app (and maybe even the ipad). It shouldn't take longer than a few minutes.

On larger scans (165 is a large scan), 6-7H is about a good average to receive the link back from Matterport.
I don't know what can cause longer delays (larger number of scans coming in at the same time maybe?).

Be patient, and good luck!

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DouglasMeyers private msg quote post Address this user
It the Matterport side yes...Ok will be patient.
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DanSmigrod private msg quote post Address this user

FYI ...

14 hours for us to receive our successfully processed 263 scan model today. It finished about 4:30 pm EDT (13 August 2016).

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