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Recovering a shoot2090

3Dwalkmethru private msg quote post Address this user
I accidentally deleted the shoot file of a project and I need to recover it is there a back up file in Matterport System. It was not backed up on my end ..

Thanks
Post 1 • IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@3Dwalkmethru

Matterport will reprocess an existing Matterport Spaces 3D tour that is public.

Essentially, you could have two of the same model and label one with agent x contact info and label the other with agent y contact info.

Is that helpful?


Dan
Post 2 • IP   flag post
3Dwalkmethru private msg quote post Address this user
Very helpful Dan .... Question is the process? Do I contact Matterport to request the reprocess? I don't have the original file only the processed link and embed code ..

Thanks
Post 3 • IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@3Dwalkmethru

Great!

Yes. Use the "Ask Support" link above. It's in the "Matterport" Banner under "Helpful Matterport Official Links"

Dan

P.S. Please see these related MUG Forum posts:

Why You Do Not Want to Delete 3D Models
URGENT Workshop 2.0-Do Not Delete 3D Models
Why do I want to save old scans?
Post 4 • IP   flag post
3Dwalkmethru private msg quote post Address this user
Thanks again for always being there !!
Post 5 • IP   flag post
aerialpixels private msg quote post Address this user
Is it even possible to 'backup' the shoot files that are on the Matterport Capture app into external storage?
Post 6 • IP   flag post
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