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LeeBlackston private msg quote post Address this user
I have a few questions, trying to get Matterport support on the phone can be challenging.

I give realtors access to the workshop (that pay) however I just discovered they cannot take a snapshot. The button is there but when they click on it it does not save the picture.

Any ideas?

How do we get around this?

One of the features I tell agents when selling it is that they have access to unlimited photos....when a listing goes stale if its been on the market too long, getting new images can really help.
Post 1 • IP   flag post
Glenda private msg quote post Address this user
Are they clicking the "capture" button after clicking on the "snapshot"?
Post 2 • IP   flag post
DanSmigrod private msg quote post Address this user
@LeeBlackston Please add this "fix" to the 3D Workshop "wish list" thread.

I recall that one of the browsers - Safari, Chrome or Firefox - was not working. I reported it. And, Matterport planned to fix it.

You might ask your client, and email answers to the following questions to: support@matterport.com

which browser and version?
which computer and version?
which OS and version?


Post 3 • IP   flag post
LeeBlackston private msg quote post Address this user
I guess the answer is they have to be added as a collaborator to use that feature. We are capped at 50 collaborators and not sure what happens then.
Post 4 • IP   flag post
Glenda private msg quote post Address this user
Oh, I thought you had already added them as collaborators ...
Post 5 • IP   flag post
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