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Cannot Add a Collaborator1626

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lisahinson private msg quote post Address this user
I'm trying to add Gus w/Inspirational Views as a collaborator on a few models and I've cleared cache, used 3 different browsers ... hmmm.. anyone else had this happen? WHY?

Thanks in advance for your assistance.
Lisa
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Forum Founder DanSmigrod private msg quote post Address this user
@lisahinson

Requires an email address not previously used to set up a Matterport account.

Please confirm here once done.

Dan
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lisahinson private msg quote post Address this user
I'm trying to add Gus and he's never been added before. ??
Post 3 IP   flag post
Forum Founder DanSmigrod private msg quote post Address this user
@lisahinson

Gus has a Matterport Camera. It is likely that he has a Matterpirt account.

Create a gmail account for him and try that.

Once an email address is associated with a Matterport account, it can not be used to collaborate with another Pro.

Dan
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lisahinson private msg quote post Address this user
He gave me a gmail account also but it must also be on his acct. Glad to know that is probably the glitch. THank you Dan!!!
Post 5 IP   flag post
pirusan private msg quote post Address this user
I have a second account that has been used by other pros to add me as a Collaborator on their models.

If I understand @DanSmigrod correctly I will need an email account for each Matterport Service Provider who wants to add me as a Collaborator. Please confirm or correct.

Thanks

Gus
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Forum Founder DanSmigrod private msg quote post Address this user
@pirusan yes

(And, yes. Makes no sense.)

Dan
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