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|2bookpix private msg quote post Address this user|
|Hi. I just got the matter port. I know how to use the equipment but for some reason the software won't align any 2 images. I've changed lighting, rooms...nothing is moving in the rooms or changed. I've also marked the windows and any mirrors. Please help! Using iPad mini|
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|Queen_City_3D private msg quote post Address this user|
|How far apart are you attempting your scans?|
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|pmjacoby private msg quote post Address this user|
|Here are some things that could cause this:
- direct sunlight hitting the camera
- loose, wobbly tripod head
- camera too far out of level
- scans too far apart
- unmarked mirrors & windows (not sure about this one)
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|danmorell private msg quote post Address this user|
|I like what @pmjacoby and @queen_city_3d mentioned.
I recently had a job where I had intense issues with direct and reflected sunlight that threw off every scan.
I pulled back into a controlled area I knew would work and scanned my way back to where I was until it wasn't possible to scan any longer. (no alignment)
Always check to make sure you're level. At least it's a quick easy fix if that's it. But, my vote is it's probably sunlight or your scans are too far apart.
Start at the simplest level. Do 1 scan of a controlled environment, move it 4 or so feet over and try another.
I test scan my living room ever so often just to make sure before I go out on a job, everything is charged and in working order.
Second to last resort, restart everything.
Last resort would be Matterport Support - support.matterport.com or the hotline 650.437.6159
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