3D, VR, 360° and Street View Photographers  |  Real Estate Agents  |  3rd Party Service Providers
Need a 3D/VR/360°/Street View Photographer? 2,963 We Get Around Network Members in 100 Countries! Ask For FREE referral!
We Get Around Network Forum
Standard
Member
Property3dNZ private msg quote post Address this user
Help help help!

I scanned a 500SQM house today and when I uploaded it it came back as "failed" - I tried to stay calm and reuploaded (as recommended but it failed again! I have now made 2 copy's of the model made slight alterations but the model is due at 9am NZ time tomorrow morning and lets be real - I'M FREAKING OUT!
Can anyone assist me? I have contacted MP but with the time zone differences between New Zealand and USA I won't hear back from anyone till either I'm asleep (if I can get any) or it will be too late.

Thanks in advance
Post 1 • IP   flag post
Basic
Member
Maria private msg quote post Address this user
Can you post a screenshot of the capture from the iPad?
Post 2 • IP   flag post
Premium
Member
Jamie private msg quote post Address this user
I had the same thing a few weeks ago. After 3 uploads, one finally worked. The next morning the others went from failed to processed.
MP told me it was an issue on their end.

How many scans did you do?
Post 3 • IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
Hey Jamie

It was 170 scans.... I'm pretty worried its for a really high end realtor.... I'm also almost 2 hours late for a bbq lol not ideal on a Friday night!
Post 4 • IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
Hi Maria

I'm sorry I don't have time Im supposed to be somewhere!!
Post 5 • IP   flag post
RenderingSpace private msg quote post Address this user
Email support and they'll have you walk through the steps to get it resolved. That happened to me once (I had a freak out as well) and they sent it to the lab to find a scan that was broken.

Luckily it's not over the weekend. They should be able to do it tomorrow (or is it today on your side of the planet?)
Post 6 • IP   flag post
Premium
Member
Jamie private msg quote post Address this user
Best of luck Marcia
Enjoy the bbq. Let us know how it goes
Post 7 • IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
6 of the same Model have now failed - MP hasn't responded to my emails and I have also called with no response and the model is due in 53 mins. What else can I possibly do???!!!
Post 8 • IP   flag post
Premium
Member
Jamie private msg quote post Address this user
That's poor form. Did you send one directly to support@matterport.com
Not much else you can do but tell your client it's taking longer due to the size
Post 9 • IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
Yeah I'm reasonably pissed now.... Yup I've messaged from the website and directly - so incredibly frustrating that I'm now wasting my Saturday morning on this!!!
Post 10 • IP   flag post
Basic
Member
pixelray private msg quote post Address this user
I have good luck reaching Maggie and she responds quickly:

maggie@matterport.com
Post 11 • IP   flag post
Basic
Member
Maria private msg quote post Address this user
I was reading up on your problem and found a thread that may be of interest. http://forum.we-get-around.com/topic/494/failed-to-generate-from-scan/

Have you tried duplicating the scan on the capture app and uploading the duplicate for processing?
Post 12 • IP   flag post
36411 12 12
destitute