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I Need Quick Help: App Problem - No Scanning1145

JCHAFE private msg quote post Address this user
Im on location and the app will not let me start scanning. It just says to unplug camera. Camera is not plugged in. I plugged it in and unplugged it again. Still wont let me scan??
Post 1 • IP   flag post
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RobinLycka private msg quote post Address this user
Have you tried powercycling the ipad and camera?
Post 2 • IP   flag post
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3dvirtueletour private msg quote post Address this user
Is in a house or retailshop..? Look at the alarm..? And look at other wifi signals like Printer/fax !! It good be a probleM!!

Ferry
Post 3 • IP   flag post
gofastpro private msg quote post Address this user
I agree. It's likely a wifi signal nearby screwing you up. Move the cameral to another part of the building and try reconnecting.
I would be happy to help over the phone if needed. Just give me a call at 757 784 0979
Tommy
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RobinLycka private msg quote post Address this user
yeah, thereĀ“s a thread on this by @Metroplex360
http://forum.we-get-around.com/topic/1068/crazy-shoot--crazy-solution/
Post 5 • IP   flag post
JCHAFE private msg quote post Address this user
I left the house to go home and trouble shoot. im very limited to what I can try? I turned the camera on and off several times.
Post 6 • IP   flag post
JCHAFE private msg quote post Address this user
thanks, Ill try that thread!
Post 7 • IP   flag post
JCHAFE private msg quote post Address this user
@gofastpro I tried calling, I could hear you but you couldnt hear me...lol
Post 8 • IP   flag post
gofastpro private msg quote post Address this user
sorry. I will try to call you back on SKYPE. give me one second to get the app up
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DanSmigrod private msg quote post Address this user
Promoted Post

@JCHAFE

If @gofastpro can not solve the challenge, a few more options:

1. Matterport Support Emergency Support: (Free)
650-641-2241 Selection Option 9, then option 4
Recording says: will return call as quick as possible during normal business hours. (9 am until 5 pm PT Monday through Friday)

2. We Get Around 24/7 Emergency Support Hotline ($$$)
404-303-7311 Extension 2
It's like Uber for Matterport support. We simultaneously ring multiple Matterport experts around the globe in multiple time zones.

Related, but not that you need it, we also offer Matterport Training and Support by appointment in 14 languages.

Best,

Dan
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DanSmigrod private msg quote post Address this user
@JCHAFE

Also, Paolo @Tosolini writes about a similar challenge in this MUG Forum thread:

WiFi Connection Lost is Specific Areas

Dan
Post 11 • IP   flag post
JCHAFE private msg quote post Address this user
Thanks Again Guys,

I tried power cycling for the fifth time. This time I waited longer. A few minutes with ipad and Camera both off and when I powered both back up, message was gone?

Thanks!!
Post 12 • IP   flag post
gofastpro private msg quote post Address this user
That's great news!
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DanSmigrod private msg quote post Address this user
@JCHAFE

Thanks for letting us know. That's GREAT! news.

Good learning for all of us.

Tommy @gofastpro

Thanks for offering to take a call.

Best,

Dan
Post 14 • IP   flag post
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