3D, VR, 360° and Street View Photographers  |  Real Estate Agents  |  3rd Party Service Providers
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
iGuide Camera System versus Matterport
with iGuide Co-Founder Kevin J. Klages
Advice

An Error has occurred1140

Basic
Member
Bill private msg quote post Address this user
We'll this is our first "AN ERROR HAS OCCURRED We're sorry, but this model is not available."
I've heard others getting similar error but with various reasons.
This was small job - only about 1800sf. Hoping this doesn't develop into a trend with MP. No tell-tale signs on user side. We contacted support and waiting to hear back.
Post 1 • IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Bill

I recall this happened to me at least once. I re-processed the model and it came back fine.

Happy New Year,

Dan
Post 2 • IP   flag post
Basic
Member
CarlosFHdz private msg quote post Address this user
This has happened to me on multiple occasions. After reprocessing it turned out fine. Not sure why.
Post 3 • IP   flag post
Basic
Member
Bill private msg quote post Address this user
We did re-upload and seems fine now. Lesson here - Matterport servers are not perfect so do NOT delete your iPad model until you have completely reviewed and are happy with finished model.
Post 4 • IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Bill

That's great that re-uploading solved the challenge.

You may find this Matterport User Group Forum thread post helpful:

Why You Do Not Want to Delete 3D Models


Happy New Year,

Dan
Post 5 • IP   flag post
41590 5 5
destitute