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'Billing' Topics

TitleAuthorPostsLast Post
Matterport Billing...Complaint rhelling 5 20 daysGETMYVR (1865): I'm pretty sure most of us can agree Matterport has among the worst customer service in the history of any service company. And that's just because Matterport has the wrong CEO of leadership. As a public company shareholders don't give a s*** about how you take care of the customers, just how much money they're returning. How's that return? Looking for all you who invested on top of crappy customer service?
Matterport charged me for the free E57s/Matterpaks in the Accelerator Kit ron0987 2 1 monthGlennTremain (2702): @ron0987 good luck
Transcript: WGAN-TV RELA Booking System with Team Calendar and Getting Paid DanSmigrod 4 3 yearsDanSmigrod (29966): https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/fb19edcc453a29bbd65364f2783325f8.png WGAN.INFO/RELA Special Offer for WGAN Forum Members ✓ Free WGAN-TV Training U (in Matterport) 1-Year Membership when you sign-up for RELA Photographer + Storefront Add On using the We Get Around Network affiliate link: WGAN.INFO/RELA ✓ email me your first paid RELA receipt: DanSmigrod@WeGetAroundNetwork.com Dan
Please tell me if this Matterport invoice looks correct 3dshowcaseuk 7 3 yearsbriangreul (684): yea I don't know why.... they took the enterprise customers and stiffed the camera owners who weren't already MSP's.
Matterport Classic users - Check your October Bill VTLV 10 4 yearsVTLV (2867): https://cdn.psychologytoday.com/sites/default/files/styles/amp_metadata_content_image_min_1200px_wide/public/field_blog_entry_teaser_image/2018-04/pmg-inkblots3_0-144x144-0_0-1412_1412.jpg?itok=-ttdJXE3
Three Free Months of Show & Tour Plus Plan for WGAN Forum Members DanSmigrod 3 4 yearsSpencerLasky (398): Yes thanks very much both of you this is very helpful - look forward to using this service! Spencer
Video>Summary of Pain-Points/solutions: RELA for Real Estate Photographers DanSmigrod 1 4 yearsDanSmigrod (29966): WGAN-TV RELA Booking System and Billing Platform for Matterport Pros #1247-A Summary About RELA Features Video: RELA for Photographers Storefront Configuration Options Hi All, In this WGAN-TV Short Story (#1247, above), RELA CEO Mike Land and I summarize the pain-points/solutions for RELA for Photographers Storefront Add On configuration options, including: 1. getting paid 2. collections 3. scheduling 4. delivering digital...
Video: RELA for Photographers Storefront Add On Configuration Options DanSmigrod 1 4 yearsDanSmigrod (29966): WGAN-TV RELA Booking System and Billing Platform for Matterport Pros #1236-Order Settings Presentation Video: RELA for Photographers Storefront Configuration Options Hi All, In this WGAN-TV Short Story (#1236, above), RELA CEO Mike Land demos and discusses RELA for Photographers Storefront Add On configuration options, including: 1. order settings 2. existing customers 3. new and existing customers 4. charging for media...
Video: How to generate/send/collect an invoice when delivering Tour/Photos DanSmigrod 1 4 yearsDanSmigrod (29966): WGAN-TV RELA Booking System and Billing Platform for Matterport Pros #1233-An Example Of Generated Invoice Hi All, ✓ how do you generate an invoice? ✓ how do you send an invoice? ✓ how to collect an invoice? ✓ how do you collect payment at the same time the digital assets are delivered? ✓ how do you simplify your workflow for billing/collections? ✓ how do you automated reminder to pay emails? In this WGAN-TV Short Story...
How to get paid when you deliver photos, video, Matterport and Floor Plans DanSmigrod 1 4 yearsDanSmigrod (29966): WGAN-TV RELA Booking System and Billing Platform for Matterport Pros #1224-What Is The Purpose Of The RELA Platform Hi All, ✓ Having trouble getting paid? ✓ Do you have outstanding invoices? ✓ Do you hate doing collections? ✓ Do you invoice with one system and get paid with another system? The RELA platform for real estate photographers makes it super-easy, super-fast (and affordable) to get paid when you deliver any digital...
Video: How to Manage/Charge Sweetheart/Legacy Clients Differently DanSmigrod 1 4 yearsDanSmigrod (29966): WGAN-TV RELA Booking System and Billing Platform for Matterport Pros #1240-How Pricing Rules Work with RELA CEO Mike Land Hi All, I could imagine that when you got started, you had sweetheart pricing for some clients. So, how do you manage/charge different clients different amounts (such as existing clients versus new clients)? Feeling stuck with how to manage public rate card with sweetheart pricing? In this WGAN-TV Short Story...
Any reason to hang onto more than one classic plan? VTLV 8 4 yearsDanSmigrod (29966): @VTLV Is this WGAN Forum discussion helpful to you? ✓ How to game the new Matterport Pricing Dan
Dear Matterport - Your "Large Space" Billing Stinks! iTours360VR 9 4 yearsConvrts (240): Hi Ian, I don't know if your question has been answered exactly but yes, if you already have a job which is over 100 scans you can duplicate it on your iPad prior to uoload and remove scans on each model in order to create 2 models which could be linked via a Mattertag (paste the URL of your scan point at the start on the alternate model into a tag) following uploading, The only downside is you don't get as nice a dollhouse as it will remain 2...
Payment information "missing" email received from Matterport PWIMAGING 4 4 yearsleonherbert (903): Got the same email
Change Cloud Plan from Anual to Monthly DulceG 1 5 yearsDulceG (5): Hi I purchase an Anual Cloud Plan from June 22,2018 to June 22, 2019. I was waiting for these last days to purchase Month July, 2019, so I could start a Monthly payment. If you see the attached image, Billed monthly is activated. How come they did the anual purchase without consulting me? https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/7bb44f6df2ba62fa41af373f0bde6f83.jpg
Billing code - "error.internal" VTLV 8 5 yearsDeeJ (116): @vtlv You are more than welcome!
HELP! Matterport has overcharged me, again! GETMYVR 11 5 yearsGETMYVR (1865): Thank you Dee! I did receive your email and appreciate your quick resolution for finally restoring my service correctly, and for amending the wrongful charges. My best, Chris.
New Matterport Pricing Starts May 9th [2019] VTLV 27 5 yearsJune (411): And if you are from another country like Canada the cost would be $10,000.00 a year!!!!
Is this Matterport rumor true?!?! Queen_City_3D 27 5 yearsMeshImages (2703): Good news! Matterport refunds the extra 38 USD large scans. https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/38f18a1fe01dd68fac410fec19e73b9f.png
Archived Matterport Invoices Integratedman 9 5 yearsDanSmigrod (29966): @Integratedman Exactly the note that you would hope to receive: both action and tone. Kudos Matterport for acknowledging problem; apologizing and offering a solution. Dan
Matterport March Billing Delayed to Transition to New Account Features DanSmigrod 1 5 yearsDanSmigrod (29966): https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/4d9f021cc8d12c793669d748556dd470.pngScreen Grab from email received Hi All, Matterport writes: "Major updates to manage your team, monitor your bill and usage, and manage your subscription in Cloud will be released to all customers before March 11, 2019." More info: Matterport Website Your thoughts? Dan ...
Matterport: Upcoming Improvements to Account Management and Billing DanSmigrod 1 5 yearsDanSmigrod (29966): https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/a5dd03d78b53b416f1b270a5b008db0e.png Hi All, I received this Matterport eBlast today (Tuesday, 12 February 2019). Dan
Scans with at least 1 Theta/Insta360 = No Processing fees right now. VTLV 8 5 yearsahojman (335): If you cannot solve the problem of hiding (if it is really impossible) you can hide below or take 2 photos at different directions and edit with Hugin and any editor, but I am not sure if we will be able to upload images from other sources than the camera using the new version of Matterport.
Question of the Day: How did you solve a difficult outstanding invoice? DanSmigrod 5 5 yearsChemistrydoc (1802): Two words: pleasant persistence
How many scans equal 100 rzphotoman 5 6 yearsVTLV (2867): So this ticker really isn't counting 99 scans now is it? https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/26b39677799ffbfd8b3b79a8d3b6174c.png SUCK !!!
What to do about billing errors? Queen_City_3D 6 6 yearssrennick (361): I had the same problem last week...with the same reply. They actually didn't even move it. I uploaded it to the right account and the other user deleted the scan from their account. They refused to alter billing.
Real Estate Client Not Paying You? DanSmigrod 7 6 yearsDanSmigrod (29966): @Spencerlasky Yes. Turning off the tour is the last resort. You never know why people are having a bad day that can be completing unrelated to you. Dan
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